RETURNS & REFUNDS

SECLARI always strives for excellent product quality - but of course it can happen that you are not satisfied with your purchase. Therefore, we offer you the possibility to return your purchased products within 14 days after you received them. After we have received your return, we will refund the purchase amount including shipping costs via the payment method you have previously chosen. You can find more information about it in our Terms & Conditions or below.

Before returning a product

Before you return your order for a refund, please make sure that

the product is in the same condition as when it was received

the product is complete, including all accessories

the product will be returned in its original packaging

the product labels must be intact

the products have been purchased directly from our website

the product is not customized with a personalized monogram, a name or something else

How to return products

To return products in your order, return the package to us according to the instructions below. Please note that you have to pay the shipping costs for the return.

1. Create a return
Click on the button below to go to our returns page.

CREATE RETURN

2. Fill out the form and print it

Please fill out the return form and choose the option
which best explains the reason for your return and print it out.

3. Package everything
Put the printed return form together with the item(s)
you wish to return into the packaging your order arrived in.

4. Send it back
Please send your package back to the address indicated on the return form. Frank your parcel and submit it to the postal agent. Make sure to save the return receipt until we get back to you! Please note that you are responsible for the return costs.

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5. Get a refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). Your balance will be refunded within 14 days after we received the returned items.

Refunds

Your refund will be issued in the form of your original payment. Your balance will be refunded within 14 days after we received your returned items, including shipping costs for the delivery (if paid by you). Please note that you have to pay the shipping costs for your return.

Payed with credit card
If you have paid by credit or debit card, we will refund the balance to the card originally used.

Payed with PayPal
If you have paid with PayPal, we will refund the balance to your PayPal account.

Payed via bank transfer
If you have paid by bank transfer, we will refund the balance to the bank account originally used.

Purchase on account
If you selected "purchase on account" when you placed your order and returned the ordered products to us within 14 days, you won't be charged and you don't need to do anything else.

You paid with another payment method? Don't worry, we will of course refund the purchase amount within 14 days using the payment method you chose

Right of withdrawal (EU customers)

You have the right to return one or several products without giving reasons for a refund within 14 days after receiving your order, if your habitual residence is in a member state of the European Union (EU) or the European Economic Area (EEA). Please read more at Right of withdrawal (EU customers).

Why do I have to pay the shipping fees for a return?

Did you know that in 2018 almost half a billion articles were returned in Germany alone? As you certainly know, exchanges and returns in e-commerce are a big threat to our environment. Not only does the large number of returns cause a large amount of CO² emissions, but also a lot of garbage. For small start-ups, returns are also a burden, as the returned products often have to be destroyed. For these reasons, we would like to ask you to read the product description carefully before buying to avoid returns. Thanks for your help!

Can vouchers and gift cards be refunded?

Yes, the amount you paid for a gift card can be refunded. For this please create a return (see instruction above) or write us an E-mail within 14 days after you received your gift card or gift card code. Please note that it isn't possible to refund a promotion or sales code.