SECLARI always strives for excellent product quality - but of course it can happen that you are not satisfied with your purchase. Therefore, we offer you the possibility to return your purchased products within 14 days after you received them. After we have received your return, we will refund the purchase amount including shipping costs via the payment method you have previously chosen. You can find more information about it in our Terms & Conditions or below.
To return products in your order, return the package to us according to the instructions below. Please note that you have to pay the shipping costs for the return.
1. Create a return
Click on the button below to go to our returns page.
4. Send it back
Please send your package back to the address indicated on the return form. Frank your parcel and submit it to the postal agent. Make sure to save the return receipt until we get back to you! Please note that you are responsible for the return costs.
5. Get a refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). Your balance will be refunded within 14 days after we received the returned items.
Your refund will be issued in the form of your original payment. Your balance will be refunded within 14 days after we received your returned items, including shipping costs for the delivery (if paid by you). Please note that you have to pay the shipping costs for your return.
You paid with another payment method? Don't worry, we will of course refund the purchase amount within 14 days using the payment method you chose
You have the right to return one or several products without giving reasons for a refund within 14 days after receiving your order, if your habitual residence is in a member state of the European Union (EU) or the European Economic Area (EEA). Please read more at Right of withdrawal (EU customers).
Yes, the amount you paid for a gift card can be refunded. For this please create a return (see instruction above) or write us an E-mail within 14 days after you received your gift card or gift card code. Please note that it isn't possible to refund a promotion or sales code.