WHY CHOOSE SECLARI

	Designed in Germany All products are engineered and designed in Mannheim, Germany. From a hand-drawn scribble to a finished accessoire - it all started with a dream: To create a great, useful product which isn't off the shelf. We promise, SECLARI stands for well thought out products and high quality.
	Help to save the planet We want to give something back to our planet. And you can help while enjoying shopping: SECLARI will donate 1€ per phone necklace to environmental organizations in order to protect our planet.
	CO2 neutral shipping SECLARI takes responsibility for our planet very seriously - that's why we only offer worldwide* climate-friendly shipping. We cover the required amount to compensate our CO2 emission.
	Vegan materials SECLARI's mission is to combine luxury and sustainability - which also means that no animal needs to suffer. That's why SECLARI only uses high quality vegan leather.
	14 days return High quality is our promise and we just want to make you happy. And if you are not happy with your purchase: don't worry! Orders can be returned within 14 days. Please read more at Returns & Refunds
	Plastic-free Packaging We don't use any plastic packaging in order to avoid environmental pollution. You can dispose of the complete product and shipping packaging within the paper waste, because we only use biodegradable material and colors for our packaging. Even the delivery note bag is recyclable, isn't that great?
	Support small businesses We highly appreciate every single purchase - and we mean it. Every business starts with an idea and people behind it who have a dream. We just want to say "Thank you".

SHIPPING

Minimum order value

CO² neutral shipping

SECLARI takes responsibility for our planet very seriously - that's why we only offer worldwide climate-friendly shipping. We cover the required amount to compensate our CO² emissions. We charge the costs for packaging and shipping (shipping costs share) separately if your order does not qualify for free shipping. All orders are delivered via a shipping service provider directly to the address provided by the customer in the order process. We only deliver by mail order, a pick-up isn't possible. All shipping costs include local taxes. 

Taxes & fees

Shipping fees within Germany:

Shipping fees within the EU:

+++Before you place an order, please check if we deliver to your country+++

Shipping fees worldwide*:

+++Before you place an order, please check if we deliver to your country+++

Delivery period

COVID-19 pandemic information
Due to the COVID-19 pandemic there may be delays in shipping. We ask for your understanding and apologize that we cannot offer our service as usual. We will keep you up to date. International and local items may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).

 

In general the delivery date for products depends on the information on the product detail pages. As far as no deadline or date for delivery is indicated or otherwise agreed upon, the delivery time of the goods is

With "working days" the days Monday to Friday are meant, Saturday is not a busines day in every country. The delivery period begins after we received your payment or at the latest, when we inform you by e-mail about the dispatch of your order.

*We don't ship to the following countries:

If you want to know if we ship to your country search for the name of your country in the list below and if you have found it, it means that we cannot accept your order because we do not ship to your country. If you have more questions, please contact our customer service.

SHIPPING FAQ

Delivery bill & invoice

You will receive an order confirmation by e-mail after your purchase, including order amount and taxes (if charged). Please note, that you won't receive a separate PDF invoice. The delivery note will be inside the package.

Is it possible to pick up my order?

It's not possible to pick up the goods yourself.

Is a delivery to a packing station possible?

We don't offer deliveries to packing stations.

Can I send my order as a gift to another person?

Yes, we offer delivery to third parties - but because we take data protection very seriously, it is necessary for you to ensure the following: If you place an order and if you would like to send it as a gift to another person, you must first obtain that person's consent that his/her data (name, address etc.) be passed on to us and stored by us. You should also inform the recipient in advance, because otherwise he/she may not accept the package because he/she doesn't know about it. In this case the package would be returned to us.

Are there shipping costs for gift cards?

Our digital gift cards will be sent by e-mail, so you won't be charged for shipping fees, if you only buy a gift card.

Why do I have to pay shipping costs even though my shopping cart value has reached the required amount for free shipping?

RETURNS & REFUNDS

SECLARI always strives for excellent product quality - but of course it can happen that you are not satisfied with your purchase. Therefore, we offer you the possibility to return your purchased products within 14 days after you received them. After we have received your return, we will refund the purchase amount including shipping costs via the payment method you have previously chosen. You can find more information about it in our Terms & Conditions or below.

Before returning a product

• the product is in the same condition as when it was received
• the product is complete, including all accessories
• the product will be returned in its original packaging
• the product labels must be intact
• the products have been purchased directly from our website
• the product is not customized with a personalized monogram, a name or something else

How to return products

To return products in your order, return the package to us according to the instructions below. Please note that you have to pay the shipping costs for the return.

1. Create a return
Click on the button below to go to our returns page.

 

2. Fill out the form and print it

4. Send it back
Please send your package back to the address indicated on the return form. Frank your parcel and submit it to the postal agent. Make sure to save the return receipt until we get back to you! Please note that you are responsible for the return costs.

 
5. Get a refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). Your balance will be refunded within 14 days after we received the returned items.

Refunds

Your refund will be issued in the form of your original payment. Your balance will be refunded within 14 days after we received your returned items, including shipping costs for the delivery (if paid by you). Please note that you have to pay the shipping costs for your return.

• Payed with credit card
  If you have paid by credit or debit card, we will refund the balance to the card originally used.
  
  
• Payed with PayPal
  If you have paid with PayPal, we will refund the balance to your PayPal account.
  
  
• Payed via bank transfer
  If you have paid by bank transfer, we will refund the balance to the bank account originally used.
  
  
• Purchase on account
  If you selected "purchase on account" when you placed your order and returned the ordered products to us within 14 days, you won't be charged and you don't need to do anything else.
  
  

You paid with another payment method? Don't worry, we will of course refund the purchase amount within 14 days using the payment method you chose

Right of withdrawal (EU customers)

You have the right to return one or several products without giving reasons for a refund within 14 days after receiving your order, if your habitual residence is in a member state of the European Union (EU) or the European Economic Area (EEA). Please read more at Right of withdrawal (EU customers).

Why do I have to pay the shipping fees for a return?

Can vouchers and gift cards be refunded?

Yes, the amount you paid for a gift card can be refunded. For this please create a return (see instruction above) or write us an E-mail within 14 days after you received your gift card or gift card code. Please note that it isn't possible to refund a promotion or sales code.